Should a member of the campus community decide that services
are needed from Physical Plant, he or she may either contact the department
by telephone, at (518) 629-7356, or submit a
work request. Work requests
are categorized by Physical Plant as follows: (1) Work Order; (2) Emergency
Requests; (3) Environmental Safety and Health Request; (4) Facilities Committee
Request; or (5) Special Events Request (through General Manager -EFM Complex)
1. Work Order (New System as of Oct. 11, 2012)
To obtain a user ID and password, please contact Tina Maloney (firstname.lastname@example.org) or Sue Costello (email@example.com).
Work orders are submitted for the repair or replacement of defective
or worn-out parts of the college's facilities, such as lights, restroom
fixtures, walls, floors, ceilings, heating, ventilation and air conditioning
systems, roofs, doors and windows. Work required for completion
of work orders is scheduled in accordance with the physical plant scheduling
Examples of work orders are as follows:
a. Request to office and classroom maintenance,
such as wall repair
b. Request to adjust or repair the air conditioning
or heating system
c. Request to adjust or repair the ventilation system
in a rest room
d. Fixture replacements in rest rooms or employee
2. Emergency Work Request Made by Calling 629-7356
An emergency work request is make in response to an unanticipated facility
condition that the originator perceives TO BE CAUSING damage to persons,
property, equipment or the environment; or in response to an unanticipated
facility condition that IS IMPEDING academic programming, delivery of
educational services, or workforce productivity.
Action on emergency work requests is immediate, without regard to the
physical plant work order scheduling process or to campus scheduling.
Emergency work requests should be made over the telephone and should not
be input into the online work order system. Physical Plant staff
will input the work order after the call is received stating that an emergency
The person reporting the emergency should state that the call is
being made in response to an emergency, and should be prepared to provide information
pertaining to location, date and time.
a. Overflowing toilet in restroom
b. Fire in an electrical unit
c. Industrial barrel which is leaking
3. Environmental Safety and Health Work Request. Made by Calling 629-7163.
An environmental safety and health work request is made in response to
a serious condition that the originator perceives MAY POTENTIALLY pose
a threat to people, property or the environment. While considered
(A) priority requests, safety and health" work requests are not handled
Environmental safety and health work requests are reviewed, upon receipt,
with the Campus Safety Officer. Should it be determined that the problem
does in fact POSE A THREAT to people, property or the environment, the
request is designated an (A) priority.
a. Exit light out in academic building
b. Debris in the hallway which could potentially
c. Empty fire extinguisher.
d. Leaking chemical substance
4. Special Events Work Request Requires Signature
of DC/Administrative Supervisor
Work requests are considered Special Events Work Requests when used for
campus set-ups such as special events, meetings, conferences, breakfast-lunch-dinner
meetings, trade shows, job fairs, and outside recruitments.
Although Physical Plant plays an important role in most set-ups, the
General Manager of the McDonough
Complex has responsibility for coordination of the full range of services
that are required for a set-up. As such, the General Manager is the recipient of
all Special Events Work Requests.
When planning for a special event, the requester is instructed to submit
to the General Manager of the McDonough Complex a Special Events Work Request
- a document which is separate and distinct from the Physical Plant Work
Request. A copy of this document may be obtained by contacting the
General Manager's office at extension 4829.
The Special Events Work Request requires that the requester provide the
following information, ten (10) work days prior to the day of the event.
- Date, time and location of the event
- Description of the event
- Floor plan
- Need for peripheral services
- Other relevant information
All Special Events Work Requests require the signature of the department
chair or administrative supervisor. If submitted without appropriate
approvals, they will be returned to the originator. Should the requester
need to submit a Special Events Work Request without the required ten days
notice, the request must be signed by the responsible Vice President.
a. Set-ups/break-downs for college functions
b. Provision of materials, supplies and equipment
for a function.
c. Request to have office furniture moved
and between buildings,
in connection with a
special college event
WORK REQUEST PRIORITIES
Not only are work requests categorized, they are also prioritized.
All work requests are designated either priority A, B, C or D, as defined below.
The purpose of the prioritization is to permit efficient work request scheduling.
PRIORITY (A): EMERGENCY/SAFETY/PRESERVE
First allocation of materials and human resources. As soon
as materials, if needed, are available and campus scheduling permits, resources
(i.e. Capital, Physical Plant staff and material) will be deployed.
Such requests may be received either in writing or over the telephone.
PRIORITY (B): MAINTAIN/ENHANCE
(ESTIMATED COST: LESS THAN $500)
As soon as materials, if needed, are available and physical
plant scheduling permits, resources (material and Physical Plant staff)
will be deployed.
PRIORITY (C): DEVELOP/CONSTRUCT
A work request for which no commitment as to completion date will
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