Instructional Support Services and Retention

The Instructional Support Services and Retention unit brings together many institutional support services to promote a supportive, student-centered learning environment.

The unit oversees the following offices and programs on-campus:

Services offered through the Office of Instructional Support Services and Retention include academic advisor training, supplemental academic instruction and tutoring, research and information literacy instruction, instructional media support, minority student advocacy, outreach to targeted student populations, and design and support of intrusive institutional retention initiatives.

The goal of the unit is to develop and support a comprehensive web of intrusive services that introduces students to the expectations of college while addressing their academic and affective needs. Staff members (including full- and part-time faculty, professional and peer tutors, classified staff, professional staff, and administrators) interact with classroom faculty and staff throughout the campus to develop programs and practices that integrate learning skills and practices with standard course curricula and the Hudson Valley Community College student experience.

Staff

Name title phone Email
Karen Ferrer-Muñiz Dean of Retention and Instructional Support Services (518) 629-7234 k.ferrermuniz@hvcc.edu
Norina Dowd Program Assistant (518) 629-7055 n.dowd@hvcc.edu