Resources as Remote/Online Instruction Begins Monday, March 30

Posted on March 27, 2020

Dear members of the college community,

As the college’s extended break comes to a close and we all prepare to resume classes at a distance or online on Monday, I wanted to reach out and share a summary of our new plans, policies and procedures for the rest of the semester, as well as information on how to get support during this time.

First and most importantly, please be reminded of this essential information, which I have shared in previous updates:

  • ALL classes and labs will be taking place remotely, through online or distance learning, starting Monday, March 30 through the remainder of the Spring semester.
  • Please DO NOT come to campus. No classes will be offered on campus, and no students or visitors are allowed on campus at this time. No employees are allowed on campus, with the exception of Public Safety officers and select others who have been notified by their direct supervisors. Employees who may need to visit campus to pick up equipment are required to call Public Safety at (518) 629-7210 for clearance first.
  • Faculty members have reached out to students via Hudson Valley email regarding plans for specific classes, and a revised master schedule was emailed to students on Monday, March 23.
  • Faculty and staff are available to assist students online and over the phone, but physical office locations and classrooms on campus will not be accessible for in-person visits until further notice.
  • To connect with a particular office, check the directory on the college website for contact information or visit the “Where Do I Go For…” webpage to get connected with the correct office.

College Support Services

The college support services you would access on campus are still available to assist you from afar. While the list below highlights some of the most frequently used offices and services, please note that all college departments and offices, even those not listed here, are still operational and ready to serve our students and employees via phone or email.

  • Online and Distance Learning Support: Support and assistance from the Center for Distance and Online Learning is available through DLhelp@hvcc.edu or (518) 629-7070 for any students or employees who need assistance with this transition to remote work and learning. Please also refer to the Center for Distance and Online Learning support page, which lists common issues and resolutions. Students who need immediate assistance on evenings and weekends can find support via the Open SUNY HelpDesk online or at 1-844-673-6786. Faculty training is still available remotely, and faculty are encouraged to check the training schedule and contact the Center for Distance and Online Learning to sign up.
  • Academic Support Services: The Learning Centers, the Center for Academic Engagement, Center for Access and Assistive Technology and the Marvin Library are all online and ready to assist students. Please continue to take advantage of these services—now more than ever, they are valuable tools that can help you stay on track and achieve academic success.
  • Technology Support: I encourage all students to review the Student Remote Access webpage. Students with specific questions about technology not addressed there should contact the Computer Learning Center at clchelp@hvcc.edu or (518) 629-7891. Faculty and staff should review the Employee Remote Access webpage and can contact the ITS Help Desk for assistance.
  • Academic Advisement: Academic advisement is still being offered over the phone and online; contact the academic advisement office for your program for more details.
  • General Help Hotline and Web Form: If you would like to speak with a college staff member about a particular concern, you may call (518) 629-7800 from 8 a.m. to 4:30 p.m. each weekday. This hotline is staffed by members of our college community who can assist you or help you find the information you need. In addition, we have set up a Question Related to COVID-19 Situation web form where you may send inquiries online.
  • College Health Services: Though we are not able to accommodate in-person visits to College Health Services right now, staff are available at (518) 629-7468 to offer guidance over the phone to members of the college community.
  • Counseling and Wellness Services: Mental health is just as important as physical health, and there are resources available for those who might need some extra support during this stressful time. Licensed mental health counselors from the college’s Counseling and Wellness Services office are available to provide counseling, consultations and referrals to students over the phone or online. College employees can make use of the Employee Assistance Program (EAP) to find remote counseling services if they feel that would be beneficial. This week, Governor Cuomo also announced that New York State has created a COVID-19 Emotional Support Hotline, and New Yorkers can call 1-844-863-9314 to schedule a free online appointment with a qualified mental health professional.
  • Financial Aid: We realize many students still have questions on how this situation will impact financial aid, and we are in the process of addressing those under SUNY guidance; please be assured that we’ll communicate with you when we have general polices and additional information to share. For now, please note that your financial aid will not be affected if your course load for the semester remains the same. If you have specific questions about your financial aid, you can email financialaid@hvcc.edu, and general information can be found on the college’s Financial Aid webpages.
  • Cashier’s Office: Cashier’s Office staff are available via phone or email to answer questions and process credit card payments over the phone. Calls can be directed to (518) 629-4504, and documents can be emailed to cashier@hvcc.edu.
  • Registrar’s Office: The Registrar’s Office remains available to serve students via phone and email at (518) 629-4574 or registrar@hvcc.eduIf you need to reset your password, instructions can be found on the Student Username and Password Help page.
  • Veteran and Military Services: The Registrar’s Office continues to provide veteran services related to VA education benefits via phone and email, and can be contacted at (518) 629-4574 or registrar@hvcc.edu.
  • Center for Careers and Transfer: Students can still use the services of the Center for Careers and Transfer remotely, and staff are available via phone or email at (518) 629-7326 or cce@hvcc.edu. Please note that while there will be no on-campus events for the rest of the semester, the office will share any virtual career and transfer events from four-year institutions through student announcements and on Facebook as they come up.

Final Thoughts

Like so many other rapid changes lately, the transition to remote working and learning has presented its own challenges and adjustments for all of us. Still, we have made incredible progress so far, and I am extraordinarily proud of the efforts each and every one of our students, faculty and staff members have made to prepare for this shift.

Students, as you resume your coursework on Monday, please know that our faculty and staff remain ready and willing to help you address any issues and solve any problems you may encounter, now and for the rest of the semester. As I have said before, we may be apart, but we are certainly not alone. It is still our mission to support your success, and we are fully committed to helping you adjust to this new learning format as smoothly as possible so that you can continue succeeding academically and achieving your goals.

Thank you once again to our entire college community for the patience and understanding you have shown during this time, and thank you for your willingness to adapt as we enter this unprecedented new chapter together. As always, please continue to take good care of yourselves and one another, and please don’t be afraid to reach out for support. Stay strong, stay healthy, and stay safe. We will continue to work through this situation the same way we have always worked through difficult times: together.

Sincerely,

Dr. Roger A. Ramsammy, Ph.D.
President
Hudson Valley Community College