Instructional Support Services and Retention
 
 
 
 
Welcome

The Instructional Support Services and Retention unit, under the supervision of an associate dean, brings together many institutional support services to promote a supportive, student-centered learning environment.

View our Retention Plan:
Institutional Commitment
to
Student Success

The unit oversees the following offices and programs on-campus:

Services offered through the Office of Instructional Support Services and Retention include placement testing, academic advisor training, supplemental academic instruction and tutoring, research and information literacy instruction, instructional media support, minority student advocacy, outreach to targeted student populations, and design and support of intrusive institutional retention initiatives.

The goal of the unit is to develop and support a comprehensive web of intrusive services that introduces students to the expectations of college while addressing their academic and affective needs. Staff members (including full- and part-time faculty, professional and peer tutors, classified staff, professional staff, and administrators) interact with classroom faculty and staff throughout the campus to develop programs and practices that integrate learning skills and practices with standard course curricula and the Hudson Valley Community College student experience.

Staff Information

Karen Ferrer-Muñiz
Associate Dean for Instructional Support Services and Retention
(518) 629-7234
FTZ 345

Norina Dowd
Program Assistant
(518) 629-7055
FTZ 344