Instructional Support Services and Retention

Retention Programs

Student Outreach and Support Program - SOS

Student Outreach and Support is a telephone outreach program to assist students with their enrollment, registration, and problems encountered during the course of the semester. Hudson Valley employees knowledgeable about institutional policies and procedures phone students during evening calling sessions to:

  • welcome them to the college;
  • inquire about early difficulties;
  • remind them to complete the admissions acceptance process;
  • encourage them to schedule courses for the upcoming semester;
  • inform them of payment deadlines;
  • encourage them to reactivate their application for an upcoming semester.

Callers also gather information from students who declare that they do not intend to return to the College and share tips for a smooth departure and reentry.