Workforce Development
 
 
 
 
 
 
 
 
 
 
 
Online Offerings: Health Careers

Certified Nursing Assistant, Self-Paced
116 Hours, Non-Credit, 11.6 CEUs

Are you ready to pursue a career in health care and wondering how you can get the qualifications needed to meet the growing demand for workers in this field? Do you really care about people and want to help them in some way? Then training to become a Certified Nursing Assistant may be your first step on an exciting new career path in the field of nursing.

If you are a beginning-level worker who would like to quickly start a career in the nursing field, this is a certification exam preparation course to help you do so. This highly interactive course is designed to familiarize you with the basic medical knowledge, procedures and techniques for providing sensitive and appropriate medical and personal care to a wide range of patients.

The topics covered in this award-winning instructional design course will include the complete health care knowledge base necessary to take the Certified Nursing Assistant (CNA) certification exam. However, you will not receive this certification simply by taking this course. There are other requirements you must also meet. For example, you must still take your state's certification exam. Each person must also complete the clinical hour requirements for his or her particular state, as well as obtain a criminal background check, CPR certification, TB testing, and other screenings, as required by his or her state.

The course content is extensive and includes such required topics as: laws and regulations that affect the roles and responsibilities within the healthcare systems, effective communication skills necessary to function as a member of the team, basic technical and communication skills that facilitate an optimal level of functioning of the client, recognizing individual, cultural and religious diversity, procedures and techniques to promote infection control and the prevention of the spread of microorganisms, identify and use safety and emergency procedures, body systems, basic anatomy, common diseases processes, and the aging process, vital signs and other body measurements, principles and skills of restorative nursing in providing client care, proper body mechanics, elements of a client's physical environment and their interaction with it, providing personal care to clients including but not limited to ADLs (activities of daily living), bathing, skin care, nutrition and feeding, elimination, range of motion, positioning, and mobility, psychosocial characteristics, including for those with physical and cognitive impairments, delivering sensitive care to dying clients and their family, maintaining and respecting clients rights, promoting independence, regardless of race, religion, life-style, sexual preference, disease process or ability to pay.

Textbook (included with the cost of tuition): eBook: The Nursing Assistant: Acute, subacute, and Long-Term Care, 5/E, Jolynn Pulliam, Prencite Hall, 2012

Certification: State-based Certified Nursing Assistant Certification
Certifying Body: State Licensing Agency
*Please note that this course does not result in a learner receiving certification, but instead prepares the learner to sit for the certification exam.

Tuition: $599

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Certified Professional Health Care Compliance Officer, Self-Paced
34 Hours, Non-Credit, 3.4 CEUs

This course is for individuals with one year of experience in health care compliance, or those seeking to learn more about new health care compliance regulations. Those taking the course should be experienced health care practitioners.

The course prepares you to become a certified Health Care Compliance Officer. You will develop an understanding of the key requirements needed to effectively develop, implement and monitor a health care compliance program for your practice or help others in their compliance efforts, which are based on governmental regulatory guidelines. You will emerge from this course fully prepared to sit for the AAPC's Certified Professional Compliance Officer (CPCO™) certification exam. The certification exam itself is not part of this course.

Course content includes: compliance program effectiveness techniques; key health care fraud and abuse laws, including the False Claims Act, Stark Laws, and Anti-Kickback Statute, including the associated penalties; understanding how the PPACA will affect medical practices; understanding HIPAA, EMTALA, and CLIA, and other laws and regulations; how to handle investigations, including self-disclosure protocols; and requirements under Corporate Integrity Agreements (CIAs) and Certificate of Compliance Agreements (CCAs).

Certification: Certified Professional Compliance Officer (CPCO™) Certification
Certifying Body: American Association of Professional Coders
*Please note that this course does not result in a learner receiving certification, but instead prepares the learner to sit for the certification exam.

Tuition: $299

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Certified Professional Medical Auditor, Self-Paced
54 Hours, Non-Credit , 5.4 CEUs

If you are an individual who has at least three to five years of experience as a medical coder and are ready to advance in your current career in the health care industry, then we have the course for you! The Certified Professional Medical Auditor course prepares you to become a Certified Professional Medical Auditor (CPMA®). You will be able to use your experience with coding and documentation guidelines in order to improve your practice's revenue cycles.

The course content is extensive and includes important topic areas such as: medical record standards including types of documentation formatting, organization and retention, documentation requirements for consent forms, including the Advanced Beneficiary Notice, how federal and state HIPAA laws apply to medical records, the purpose of a compliance plan and the seven core elements necessary, Medicare fraud and abuse, common forms of misconduct, fines and penalties applied under the False Claims Act and the Medicare/Medicaid Civil Monetary Penalties Law, how to develop corrective action initiatives for detected offenses, regulatory guidelines set forth by the Office of the Inspector General (OIG), elements of a Corporate Integrity Agreement (CIA), how the Stark Law applies to a physician and a practice, standards developed by the Joint Commission, types of government audits, the purpose and instructions for compliance for each type of government audit, the scope of audits, the types of audits and what gets audited, the role of statistical sampling in the auditing process, the components of evaluation and management encounters and explain how to score each component, the procedures that are audited within the medicine section of the CPT, operative notes for the required elements, the appropriate indications for the performed services, the difference between an interpretation of a new procedure and a review of a previously performed procedure, proper use of the Diagnostic Interview Exam, the scope of psychotherapy services, including reporting times, services, and types of therapy, billable services based on the intent, amount, and types of medications infused, how to validate the results of an audit, analyze and report an audit, and communicating the results of an audit.

Certification: Certified Professional Medical Auditor (CPMA®) Certification
Certifying Body: American Association of Professional Coders
*Please note that this course does not result in a learner receiving certification, but instead prepares the learner to sit for the certification exam.

Tuition: $399

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Customer Service For Health Care, Self-Paced
41 Hours, Non-Credit, 4.1 CEUs

This course is for individuals preparing for employment in health care and for incumbent health care workers as a refresher course in customer service. This course is particularly important in light of the age of accountable care and patient satisfaction.

The course explores the basics of customer service for individuals seeking to work in the health care industry. In the past few years, the Centers for Medicare & Medicaid Services have implemented a customer service survey called HCAHPS. The initiative is to measure patients’ satisfactions and perspectives on hospital care. The HCAHPS survey also provides patients with a transparent view of their local hospitals. In response to the HCAHPS survey, as well as the application of the new Patient Protection and Affordable Care Act, health care facilities are re-evaluating customer service and implementing new patient service standards and regulations in their facilities. The goal of this course is to provide you with insight to the HCAHPS survey and tools to provide excellent customer service in your field.

Course content includes: defining customer service in the health care industry; explaining why customer service is important in health care; describing basic customer service rules for serving patients; articulating all forms of communication in the health care field; recognizing best practices to resolve customer complaints or conflicts and explaining how customer satisfaction is measured in health care.

Textbook (included with cost of tuition): eBook - Customer Service: A Practical Approach, 5/E. Elaine K. Harris, Prentice Hall, 2010.

Certification: One of five courses for the Certified Healthcare Admissions Associate Certification
Certifying Body: National Association of Healthcare Access Management
*Please note that this course does not result in a learner receiving certification, but instead prepares the learner to sit for the certification exam.

Tuition: $299

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


HIT-001: Health Care IT Technician Certification, Self-Paced
71 Hours, Non-Credit, 7.1 CEUs

Are you an IT professional with your CompTIA A+ certification (or the equivalent of 500+ hours working in IT) who would like to expand your training and profession into health care?

HIT-001 Heath Care IT Technician is a good starting point and examines information technology (IT) in the health care world including data flow, IT operations, and security in health care IT (HIT). This course explains how health care IT includes not just the technology used in the health care environment but also the regulatory requirements, organizational behavior and medical business operations. Specifically, this course is for the individual who is seeking qualification to work as a technical/software support specialist or implementation support specialist in health care IT (HIT).

The topics covered include:

  • Distinguishing general information technology (IT) and Health Care Information Technology (HIT)
  • Expectations of employers in today's employment market
  • Analyzing medical business operations influence on HIT and HIT industry regulations
  • Data flow in health care environments
  • Applying IT expertise within a medical environment
  • The efficacy of health care information management methodologies
  • The best security practices for HIT

Textbook (included with the cost of tuition): eBook: CompTIA Healthcare IT Technician HIT-001 Authorized Cert Guide, Joy Dark, Jean Andrews, Pearson IT Certification, 2012

Certification: CompTIA Healthcare IT Technician
Certifying Body: CompTIA
*Please note that this course does not result in a learner receiving certification, but instead prepares the learner to sit for the certification exam.

Tuition: $799

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Health Insurance I, Self-Paced
41 Hours, Non-Credit, 4.1 CEUs

This course is for individuals new to health care who want to work in a hospital setting.

The course introduces you to the world of health insurance and reviews employment opportunities that involve patient access and billing. You will gain an understanding of basic health insurance information, including an overview of health care reform. In addition, the course will introduce you to the concepts involved in working with managed care contracts as well as the basics of diagnostic and procedural coding.

Course content includes: describing the employment skills and requirements in the patient access career field; the history and types of health insurance available in the United States; identifying types of managed care contracts and their purposes; describing the purpose and guidelines of diagnostic coding and how it affects the billing process and describing the purpose and guidelines of procedural coding and its importance in the billing cycle.

Textbook (included with cost of tuition): eBook- Comprehensive Health Insurance: Billing, Coding & Reimbursement, 2/E. Deborah Vines Allen; Ann Braceland; Elizabeth Rollins; Susan H. Miller, Prentice Hall, 2013.

Certification: One of five courses for the Certified Healthcare Admissions Associate Certification
Certifying Body: National Association of Healthcare Access Management
*Please note that this course does not result in a learner receiving certification, but instead prepares the learner to sit for the certification exam.

Tuition: $299

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Health Insurance II, Self-Paced
41 Hours, Non-Credit, 4.1 CEUs
This course is for individuals new to health care who want to work in a hospital setting.

The course introduces you to the medical billing and claims submission process. You will also gain an understanding of insurance claim preparation and transmission as well as the various types of insurance available, depending on the patient’s individual profile. In addition, the course reviews the various types of health care billing and provides you with an in-depth understanding of Medicare and Medicaid billing.

Course content includes: identifying the correct information needed to prepare and transmit accurate, complete health care claims; the rules for eligibility and claims processing for Medicare plans; the rules for eligibility and claims processing for Medicaid plans; and the background and billing and reimbursement process for Tricare, workers' compensation, disability, and Blue Cross.

Textbook (included with cost of tuition): eBook - Comprehensive Health Insurance: Billing, Coding & Reimbursement, 2/E. Deborah Vines Allen; Ann Braceland; Elizabeth Rollins; Susan H. Miller, Prentice Hall, 2013.

Certification: One of five courses for the Certified Healthcare Admissions Associate Certification
Certifying Body: National Association of Healthcare Access Management
*Please note that this course does not result in a learner receiving certification, but instead prepares the learner to sit for the certification exam.

Tuition: $299

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


HIPAA Privacy Rule Training For Health Care Organizations, Self-Paced
13 Hours, Non-Credit, 1.3 CEUs

This course is for anyone who works in a health care setting where individual medical records are generated, kept or stored.

The course lays the foundation for understanding the Health Insurance Portability and Accountability Act (HIPAA). The course defines HIPAA and covers its most current information, including privacy rules and security rules. The coursework will encourage you to consider HIPAA from the perspective of the patient as well as the covered entity. In addition, you will be introduced to the HITECH Act and its impact on electronic medical records. At the end of the course, you will be able to implement safeguards with HIPAA.

Course content includes: explanation of the Privacy Rule and the HIPAA Security Rule; guidelines for protecting patient information; identifying the entities affected by HIPAA; identifying the safety measures that must be taken to protect electronic medical records and the steps that office managers must take to ensure their agency is compliant with HIPAA.

Certification: Compliance Course
*Please note that this course does not result in a learner receiving certification, but instead prepares the learner to sit for the certification exam.

Tuition: $50

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


ICD-10, Self-Paced
34 Hours, Non-Credit, 3.4 CEUs
This course is for medical professionals who are already coding and need to upgrade to the new system.
The course provides a self-paced overview of the ICD-10 for both diagnosis and procedure coding. It covers the transition from ICD-9 to ICD-10 and reviews the changes and updates. You will gain an understanding of new codes, structure and nature of the characters. You also will learn how to use appropriate reference manuals and guides to create diagnosis codes from the ICD-10-CM and procedure codes from the ICD-10-PCS.

Course content includes: comparison of ICD-10 to ICD-9; explanation of the functions, processes, and procedures of diagnostic coding; description of procedural coding; analyzing electronic coding tools; practicing coding for a variety of purposes and settings and discussion of the future of coding.

Textbook (included with cost of tuition): eBook - ICD-10-CM/PCS Coding: A Map for Success. Lorraine M. Papazian-Boyce, Prentice Hall, 2013.

Tuition: $349

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


ICD-10: For Allied Health Professionals, Self-Paced
19 Hours, Non-Credit, 1.9 CEUs

This course is for all practicing and non-practicing allied health professionals who need to learn about the change from ICD-9-CM to ICD-10-CM and helps you understand your role in making a smooth transition from a billing and coding perspective.

The course provides allied health professionals with key information regarding the transition in medical billing from ICD-9 to ICD-10. It presents an overview of ICD-10, the changes that practitioners need to know about in order to provide accurate information to medical billers and coders, and other important aspects of ICD-10 that relate directly to ensuring appropriate coding and payment.

Course content includes: explaining the benefits of ICD-10-CM over ICD-9-CM; explaining the organizational structure of the ICD-10-CM manual; explaining the nuances of ICD-10-CM; describing the purpose and process of procedural coding and explaining the meaning and significance of various characters and terms found in the ICD-10-CM and ICD-10-PCS coding systems.

Tuition: $199

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


ICD-10: For Physicians, Self-Paced
19 Hours, Non-Credit, 1.9 CEUs

This course is for practicing physicians who need to learn about the change from ICD-9 to ICD-10 and understand their role in making a smooth transition from a billing and coding perspective.

The course provides physicians with key information regarding the transition in medical billing from ICD-9 to ICD-10. It includes an overview of ICD-10 and the changes that physicians need to know in order to provide accurate information to medical billers/coders. You will also gain an understanding of other important aspects of ICD-10 that directly relate to ensuring appropriate coding and payment.

Course content includes: describing the purpose/benefits of ICD-10; compareingICD-10 to ICD-9; explaining what should be included in medical records to allow abstraction; identifying possible areas of concern in sample medical records and explaining the nuances of ICD-10 and the transition from ICD-9 to ICD-10.

Tuition: $199

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Introduction To Anatomy & Physiology, Self-Paced
41 Hours, Non-Credit, 4.1 CEUs

This course is for individuals who are exploring entry into the allied health field or who need a refresher in anatomy and physiology concepts in preparation for more in- depth study in related areas, such as ICD-10.

The course provides an overview of common terminology and the major anatomical structures of the human body systems, exploring basic physiological processes of each system and discussing how body systems work together. Finally, the course explores how each system participates in homeostasis of the body. Body systems covered in the course include the integumentary, skeletal, muscular, nervous, endocrine, male and female reproductive, digestive, respiratory, lymphatic and urinary systems.

Course content includes: describing the organization of the human body; identifying the structures and functions of the organelles of a typical human cell; identifying the major anatomical structures and their purposes of each body system; describing the organization and major functions of the nervous system; explaining basic physiological processes in each of the body systems and explaining the contribution that each body system makes to homeostasis of the body.

Textbook (included with cost of tuition): eBook - Pearson’s Comprehensive Medical Assisting, 2/E. Nina Beaman, Bryant and Stratton College; Lorraine Fleming- McPhillips, Quinebaug Valley Community College, retired; Kristians Sue Routh; Robyn S. Gohsman; Stacia Reagan, Prentice Hall, 2011.

Tuition: $149

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Introduction To Medical Law & Ethics, Self-Paced
41 Hours, Non-Credit, 4.1 CEUs

This course is for individuals seeking entry into health care careers and incumbent workers planning for advancement.

The course introduces you to legal and ethical issues related to the health care setting. It provides you with an overview of the laws and professional requirements that regulate the delivery of health care, including HIPAA, the Patient's Bill of Rights, and standard of care. You will gain an understanding of the ethical and moral issues that health care professionals may encounter.

Course content includes: analyzing issues of law and ethics as related to health care; determining the similarities and differences between laws, ethics, and moral issues; assessing the importance of confidentiality in the health care setting from both a legal and ethical standpoint; analyzing the impact that local, state, and federal legislation have on practices found in health care and comparing and contrasting the roles of various members of the health care team in terms of standard of care.

Textbook (included with cost of tuition): eBook - Health Law and Medical Ethics. James Allen, Lansing Community College, Prentice Hall, 2013.

Tuition: $149

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Introduction To Medical Terminology, Self-Paced
41 Hours, Non-Credit, 4.1 CEUs

This course is for individuals who are new to health care but would like to work in a hospital setting or incumbent health care workers who need a refresher on medical terminology.

The course explores medical terminology, symbols and abbreviations, and the application of this new language in the field of health care.

Course content includes: explaining the importance of medical terminology when documenting and communicating patient information; building medical terminology related to body structures, functions and disorders and describing the organization and structure of the human body.

Textbook (included with cost of tuition): eBook - Medical Terminology: Get Connected! Suzanne S. Frucht, Northwest Missouri State University, Prentice Hall, 2012.

Certification: One of five courses for the Certified Healthcare Admissions Associate Certification
Certifying Body: National Association of Healthcare Access Management
*Please note that this course does not result in a learner receiving certification, but instead prepares the learner to sit for the certification exam.

Tuition: $149

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Medical Office Assistant, Self-Paced
69 Hours, Non-Credit, 6.9 CEUs

This course is for individuals who are new to the health care field and want to work within the health care setting. It specifically is for individuals who want to become full Medical Office Assistants and wish to use this course as a step toward that career. The course explores the role and responsibilities required of a medical office assistant.

Course content includes: explaining the job requirements of a Medical Front Office Assistant; describing effective communication skills for the workplace; explaining how to properly handle confidential information; describing the different types of financial transactions that take place within a medical office; describing the benefits of computers and electronic medical records in the workplace and explaining how to capitalize on career opportunities available to the medical office assistant.

Textbook (included with cost of tuition): eBook - Administrative Medical Assisting: Foundations and Practices. Christine Malone, Everett Community College, Prentice Hall, 2010.

Tuition: $1,399

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Overview Of Electronic Health Records And Clinical Software, Self-Paced
34 Hours, Non-Credit, 3.4 CEUs

This course is for those seeking health care careers as well as those already in the health care field who wish to learn more about electronic health records (EHR). You will gain a thorough understanding of both the terminology of EHR systems and the practical use of such systems in a health care provider office setting. You also will learn about problem lists, assessments, prescription/medication management, exam notes and diagnostic orders and results.

Course content includes: defining EHR and identify the various information contained within an EHR; discussing the importance and benefits of using an EHR system; discussing patient portals and benefits; discussing how EHRs can be utilized for research; listing safeguards and levels of security for EHRs and identifying health care legislation regarding EHRs.

Textbook (included with cost of tuition): eBook: Essentials of Electronic Health Records, Richard Gartee, Prentice Hall, 2012.

Tuition: $199

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Patient Access Specialist, Self-Paced
41 Hours, Non-Credit, 4.1 CEUs

This course is for individuals who are new to the health care field and wish to work in a front line registration position in a hospital setting.

The course introduces you to the many roles and responsibilities encompassed by the Patient Access Services department in a hospital setting. You also will learn about the critical components of the revenue cycle and compliance issues with regulatory agencies. In addition, the course provides you with an understanding of the role of correct patient identification practices in maintaining patient safety and the need for extraordinary customer service skills in difficult situations. Finally, you will gain the skills and knowledge required to sit for the Certified Healthcare Access Associate certification exam. This course is one of five courses that make up the Patient Access Specialist Program.

Course content includes: explaining the revenue cycle and the functions of a Patient Access Specialist; identifying government and regulatory agency requirements applicable to the Patient Access Specialist position; describing how the measurement of performance, safety, and accuracy relates to the future development of an organization and explaining the NAHAM (National Association of Healthcare Access Management) model and how it applies to the CHAA exam.

Certification: One of five courses for the Certified Healthcare Admissions Associate Certification
Certifying Body: National Association of Healthcare Access Management
*Please note that this course does not result in a learner receiving certification, but instead prepares the learner to sit for the certification exam.

Tuition: $299

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Patient Access Specialist Bundle, Self-Paced
205 Hours, Non-Credit, 20.5 CEUs

The course bundles together five courses that provide you with the skills necessary to work in the Patient Access Services field. topics include: correct patient identification practices in maintaining patient safety; the importance of excellent customer service skills; accountable care; and patient satisfaction. The course also covers critical components of the revenue cycle and compliance issues with regulatory agencies. In addition, you will gain a basic understanding of health insurance information and health care reform, medical billing and the claims submission process, and essential medical terminology as it relates to patient identification and billing processes. After completing this program, you should have the skills and knowledge required to sit for the Certified Healthcare Access Associate certification exam.

The courses included in the bundle are:

I. Customer Service for Health Care with eBook
II. Health Insurance I with eBook
III. Health Insurance II with eBook
IV. Introduction to Medical Terminology with eBook
V. Patient Access Specialist without eBook

Course content includes: recognizing best practices of customer service and the resolution of customer complaints or conflicts; understanding the history and types of health insurance and managed care contracts available in the United States; describing the purpose and guidelines of diagnostic and procedural coding and identify the correct information needed to prepare and transmit accurate, complete health care claims; explaining the rules for eligibility and claims processing for Medicare, Medicaid plans and the reimbursement process for Tricare, workers' compensation, disability, and Blue Cross; building medical terminology related to body structures, functions and disorders; identifying government and regulatory agency requirements applicable to the Patient Access Specialist position and explaining the NAHAM (National Association of Healthcare Access Management) model and how it applies to the CHAA exam.

Textbooks (included with cost of tuition):

  • eBook: Customer Service: A Practical Approach, 5/E. Elaine K. Harris, Prentice Hall, 2010.
  • eBook: Medical Terminology: Get Connected! Suzanne S. Frucht, Northwest Missouri State University, Prentice Hall, 2012.
  • eBook: Comprehensive Health Insurance: Billing, Coding & Reimbursement, 2/E. Deborah Vines Allen; Ann Braceland; Elizabeth Rollins; Susan H. Miller, Prentice Hall, 2013.

Certification: Certified Healthcare Admissions Associate
Certifying Body: National Association of Healthcare Access Management
*Please note that this course does not result in a learner receiving certification, but instead prepares the learner to sit for the certification exam.

Tuition: $999

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.