Workforce Development
 
 
 
 
 
 
 
 
 
 
 
Online Offerings: Business and Professional

Communication Skills for Managers
34 Hours, 3.4 CEUs, Non-Credit

In today's busy number-crunching business environment, people need to interact and communicate effectively with others to get the job done. This requires the acquisition of a new skill set to improve one's effectiveness on the job.

If you are looking for the best ways to listen, speak and write in a business setting, consider this engaging course, which provides an overview of the effective methods of communication needed as a manager.

To ensure you have the tools needed, you will review the strategies recommended to improve your current level of listening and speaking, as well as how to develop effective business writing skills. In addition, you will examine methods of delivering criticism, asking questions and teaching someone a process.

In this course you will explore how to:

  • Define communication
  • Describe effective listening skills
  • Deliver a clear message to your listeners
  • Use appropriate questioning techniques
  • Use best practices for delivering successful presentations

The individuals who will benefit most from this course are those in entry-level management or who are new to management. Your work experience should range from 0 – 10 years.

Tuition: $149

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Effective Business Writing Skills, Self-Paced
34 Hours, Non-Credit, 3.4 CEUs

This course is for individuals in lower-level management and/or those who are new to management with 0-10 years of work experience.

The course provides you with an overview of sound business writing skills and covers the process of business writing, including prewriting strategies, organizational methods and revision techniques. You will examine various types of business writing such as memos, emails, formal letters and presentations. Those completing this course will learn how to identify and correct grammatical errors and structural flaws in writing and gain experience in writing in a professional tone.

Course content includes: identifying the correct audience and purpose for business communication; organizing topics for business communication; describing correct sentence structure; using appropriate language in business communication; explaining the elements of direct and forceful writing; describing, revising and editing techniques.

Tuition: $149

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Effective Time Management
34 Hours, 3.4 CEUs, Non-Credit
Today's organizations and companies are constantly striving to achieve more with less staff and under strict timelines. Keeping your boss and customers happy is paramount, but sometimes does not seem possible. If this describes your situation, and you are feeling challenged trying to juggle all of your priorities on the job, then you will want to read further.

Developed according to American Management Association standards, this overview of time management skills, concepts and techniques will help you identify time challenges and set goals for prioritizing and planning your day in order to more effectively use your time. This practical, interactive course teaches strategies for maximizing personal effectiveness and how to alleviate common stressors through effective time management.

You will examine how to:

  • Identify the benefits of effective time management
  • Evaluate the use of your time
  • Identify external and internal time wasters
  • Organize a daily prioritized plan to accomplish your goals
  • Use delegation methods when appropriate
  • Use the role of technology in the time management process

The individuals who will benefit most from this course are those in entry-level management or who are new to management.

Tuition: $149

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Finance and Accounting for Non-Financial Managers
34 Hours, 3.4 CEUs, Non-Credit

If you are interested in exploring an overview of the principal areas of financial management, including an introduction to basic financial terminology, or are a new or aspiring manager who needs help with the basics of finance related to the workplace, then this is a course for you to consider.

In addition to the above, this basic course will help you discover how to relate financial measures to operating information, so you may better understand and apply these measures to operating performance.

Areas covered in this course include:

  • How to apply the principles of financial management on a business or personal level
  • Creating and analyzing financial statements
  • Using the information in financial statements to make decisions
  • Accounting principles needed to create financial statements
  • Managerial duties and their impact on business practices
  • The impact of risk on decision making
  • Formulas used to complete financial statements
  • How to analyze aspects of credit
  • Ways of evaluating the components of a successful business

This course content is most appropriate for those who are new to management or have not had experience with finance in their current managerial positions.

Tuition: $149

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


First-Line Supervision and Leadership
34 Hours, 3.4 CEUs, Non-Credit

Starting a position that includes supervision and leadership responsibilities can often be an overwhelming experience, especially for those who are new to that role. These critical skills are not learned overnight. Instead, this process starts with a combination of both a thorough understanding of the principles and practices of effective leadership, and the daily experiences you will have in your position. There are many key strategies that can help make your transition to this new responsibility easier.

Developed according to American Management Association standards, the First Line Supervision and Leadership course provides an overview of the important skills necessary to accomplish this. You will explore critical topics, which may help you to understand the skills necessary to make the transition to first-line leadership. It will also introduce you to the paradoxes of first-line supervision. You will be empowered as you explore the role of a supervisor, the qualities of an effective leader and the methods of team development.

The topics covered in this course include:

  • Your role as a supervisor
  • The four-part communication process
  • The steps needed to develop the employees you supervise
  • The elements of successful work completion
  • Ways to adapt to the changing workplace
  • The technological factors that affect leadership

The First-Line Supervision and Leadership course is most appropriate for those individuals in entry-level management or who are new to management.

Tuition: $149

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


How to Manage Conflict in the Organization
34 Hours, 3.4 CEUs, Non-Credit

Every workplace has conflicts, but how you handle them, whether with a co-worker, subordinate or supervisor, can make a difference in how conflicts get resolved and impact your future relationships with those involved.

Specifically designed to provide you with an overview of the effective ways to manage conflict in the workplace, the types of conflicts and the techniques for eliminating them will be identified.

You will be introduced to:

  • The differences between interpersonal and structural conflicts in the workplace
  • The importance of resolving conflicts
  • How to identify and resolve those conflicts that are hostile, to ensure effective communication in a variety of situations

The individuals who will benefit most from this course are those in entry-level management or who are new to management. Your work experience should range from 0 – 10 years.

Tuition: $149

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Interpersonal Communication Skills in the Workplace
34 Hours, 3.4 CEUs, Non-Credit

Effective communication among employees is the key to the prosperity of every organization in today's business environment. Poor communication can disable teams, cause needless stress and become a barrier to overall productivity.

Communication styles can change depending on the situation and individuals involved. Having appropriate interpersonal communication skills that are flexible, and knowing how to use them appropriately in each situation, can be valuable tools in every worker's professional toolbox.

The Interpersonal Communication Skills in the Workplace course will introduce you to the key skills and methods required for effective workplace communication, and will demonstrate how to both develop and apply those skills. You will review the skills necessary to successfully present ideas and information, as well as how to listen to others' ideas to solve problems.

The course content includes:

  • Ways to overcome communication barriers
  • How to identify different types of communication
  • Different listening techniques that are essential for communicating well with others
  • Methods of persuading others
  • How different types of communication work
  • Why good communication is important
  • How to use communication techniques to solve problems in the workplace

Individuals will benefit most from this course if they are in entry-level management or are new to management. Your work experience should range from 0-10 years.

Tuition: $149

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Lean Bronze Certification, Self-Paced
60 Hours, Non-Credit, 6 CEUs

The Lean Bronze Certification course was formerly known as Lean Enterprise Certification.
Are you new to the field of product/process improvement and would like to learn the additional techniques needed to gain a certification that provides validity for your work? Are you hoping to become more marketable?

If you are interested in preparing for the Lean Bronze Certification exam established by the alliance of the American Society for Quality, the association for Manufacturing Excellence, the Shingo Institute and SME, this is where you need to start. In order to begin, however, you will need to learn all about the key information and skills critical to be successful in this field.

The topics included are:

  • Cultural enabler principles, processes, techniques and practices
  • Continuous process improvement
  • Systems techniques and practices
  • The principles and processes to develop a consistent Lean Enterprise culture, techniques and practices
  • The principles of business results, measurement systems, and key Lean related measures

Textbook (included with cost of tuition): eBook – Lean Six Sigma, Donna C. Summers, University of Dayton, Prentice Hall, 2011

Certification: Lean Bronze Certification
Certifying Body: American Society for Quality, the Association for Manufacturing Excellence, the Shingo Institute, and SME
*Please note that this course does not result in a learner receiving certification, but instead prepares the learner to sit for the certification exam

Tuition: $995

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Managing Multiple Projects
34 Hours, 3.4 CEUs, Non-Credit

Effective project management in the workplace is essential. In order to be effective, however, you have to know the key skills and methods related to project management, and how to develop and apply those skills on the job.

Some important topics to be covered include:

  • Identifying the factors that lead to issues
  • Appropriate steps to manage projects
  • Different strategies to use when planning for a project
  • Techniques for planning and managing projects
  • Important terms
  • Closing out a project
  • Using the models and charts available to help you manage your project to stay on time and task

If you are in entry-level management or are new to management, you may find that this course helps you to accomplish your priorities more easily. Your work experience should range from 0 -10 years.

Tuition: $149

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


Practical Problem-Solving Skills in the Workplace
34 Hours, 3.4 CEUs, Non-Credit

If you are wondering what skills are needed to identify and solve the problems you see in your workplace, then this is the course to explore.

The Practical Problem-Solving Skills in the Workplace course provides an overview of the principles of problem-solving techniques. It will introduce you to the importance of being a practical problem-solver in business, and ways to adapt and apply techniques from this course.

Defining the evolution of the global business market, identifying work-related problems, recognizing how to gather information related to solving problems, and identifying how to organize and manage projects will be covered.

Additional areas of focus include:

  • The right questions to ask to find a solution for a project
  • How to recognize when a work plan is needed
  • Identifying the goals of managing a project
  • Different characteristics of a successful problem-solver
  • Ways to identify work-related problems
  • Using the critical questions necessary to gather information to assess your problem
  • Using a work plan to monitor project management

This course was developed to correlate to American Management Association guidelines. It is intended for individuals in entry-level management or those who are new to management. The individuals who will benefit most from this course are those with 0-10 years of work experience.

Tuition: $149

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.


QuickBooks I, Self-Paced
24 Hours, Non-Credit , 2.4 CEUs

Stand out from other job seekers by preparing for QuickBooks I certification. Improve your chances of landing a new job, getting a promotion, taking on new responsibilities at work, or earning a higher salary.

In QuickBooks I, you will explore and use many of the features of QuickBooks as they pertain to a service or merchandising business. You will apply accounting concepts in recording transactions, preparing reports, closing an accounting period, creating company data files, establishing inventory, customer and vendor files and preparing the payroll. Upon successful completion, you should be ready to use QuickBooks Pro 2013 in real-world situations and take the QuickBooks Certification exam.

QuickBooks I is designed for business and accounting undergraduate and graduate students. If this is what you are looking for, and you desire to become your professional best, then this is the course for you!

Topics such as the following will be covered:

  • Navigating the QuickBooks interface
  • Creating company data files and lists
  • Analyzing accounting transactions
  • Preparing company financial reports
  • Recording business transactions
  • Processing payroll transactions
  • Analyzing cash accounts
  • Performing maintenance to protect QuickBooks data files

Certification: QuickBooks Pro 2013 Level 1 Certification
Certifying body: Intuit and QuickBooks
*Please note that this course does not result in a learner receiving certification, but instead prepares the learner to sit for the certification exam.

Tuition: $299

REGISTER NOW! - Online, phone, fax, mail or in-person

This online course provides you the greatest possible flexibility, with open enrollment dates and up to six months to complete the course.

NOTE: Within 2-3 business days of registration, an e-mail with instructions on how to access this self-paced course will be sent to your HVCC e-mail account.

For more information, call (518) 629-7338 or e-mail workforce@hvcc.edu.