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06/04/2002
Workforce Development Institute To Offer Workshop Series for Call Center Professionals

CONTACT: Eric Bryant (518) 629-8071

FOR RELEASE: Immediate, Tuesday, June 4, 2002
http://www.hvcc.edu

Businesses and organizations with customer service call centers, help desks and technical support departments will benefit from a three-seminar series offered through the Workforce Development Institute at Hudson Valley Community College this June and July.

The "Call Center Management Series" will be offered in three, two-day seminars at the college's Bulmer Telecommunications Center.

"Elevating Your Monitoring and Coaching Practices" will be held June 19-20. "Essential Skills and Knowledge for Incoming Call Center Management" will be held on June 26-27, and "Understanding and Applying Today's Call Center Technology" will be held on July 10-11.

The series is presented by trainers from the Incoming Calls Management Institute, an industry leader in call center management training. The series is targeted at call center managers, supervisors, team leaders, IT professionals and technical support personnel.

Participants may attend one or all three of the two-day seminars, which run from 8:30 a.m. to 5 p.m. The cost for individual seminars is $599. All three seminars cost $1,525.

To register or for more information, call Susan Agan at 629-4825.

The college's Workforce Development Institute is the largest professional training organization in New York's Capital Region. For more than 15 years, the Institute has provided customized training packages for the area's business community, all offered by instructors with real-world experience.