Information Technology Services (ITS)
Technical Support

Current Students

Technical support for current students, including mobile and wireless assistance, is provided by the Computer Learning Center.

Faculty and Staff

ITS offers technical support in a variety of modalities for faculty and staff. In addition to in-person, telephone and ticket support, you can also chat with an ITS representative in an effort to find a swift solution.

Location: Higbee Hall, Room 110
Phone: (518) 629-7311 option 3 or (518) 629-7364
Walk-in Support: Monday - Friday: 7:30 a.m. to 5:30 p.m.
Regular Hours: Monday - Friday: 7:30 a.m. to 8 p.m.
Summer Hours: Monday - Friday: 7:30 a.m. to 4 p.m.

Live Chat with an ITS Support Representative

Regular Chat Hours: Monday - Friday, 7:30 a.m. - 5 p.m.

Remote Support

This link is provided in the event a support representative needs to remotely connect to your computer. Only select this link when your support representative requests it.