Information Technology Services (ITS)
Technical Support

ITS offers technical support in a variety of modalities. In addition to in-person, telephone and ticket support, you can also chat with an ITS representative in an effort to find a swift solution.

Location: Higbee Hall, Room 110
Phone: (518) 629-7311 option 3 or (518) 629-7364
Walk-in Support: Monday - Friday: 7:30 a.m. to 5:30 p.m.
Regular Hours: Monday - Friday: 7:30 a.m. to 8 p.m.
Summer Hours: Monday - Friday: 7:30 a.m. to 4 p.m.


Live Chat with an ITS Support Representative

Regular Chat Hours: Monday - Friday, 7:30 a.m. - 5 p.m.


Remote Support

This link is provided in the event a support representative needs to remotely connect to your computer. Only select this link when your support representative requests it.