Employee Remote Access

ITS has provided remote access to as many college resources as possible.

If you are an employee who has been instructed to work from home, select the appropriate scenario below for more information, documentation and links to necessary downloads.

If you need assistance, please call the ITS Help Desk at (518) 629-7364 or email helpdesk@hvcc.edu.

I need to access my office computer

To gain access to your office computer system from home you will need to install the Citrix Workplace on your home device to access your Citrix desktop from home.

You must have a computer that runs either Windows 10 or Mac OS.

You will need to install one of the following on your home computer:

I need to learn how to use Zoom for meetings

I need access to my office phone line and voicemail from home

Employees may access their office phone line by using Avaya Softphone in Citrix or VDI.

A headset is required to use this software. If you do not own a headset please contact the ITS Help Desk at (518) 629-7364. A limited supply of headsets are available upon request.

How to use Avaya Softphone

All employees are being enrolled in the Voicemail To Email service.

Voicemails left for your extension will be forwarded as attached audio clips to your email from sender Unified Messaging <voicemail@hvcc.edu> with the subject New Voicemail Message (Msg #).

Please be advised that you will still need to regularly dial into your voicemail and delete the messages to prevent your voicemail from becoming full.

How to use Voicemail

I am faculty and need assistance moving my course online

If you are a faculty member who needs assistance moving your course to an online/distance learning environment the following resources are available to you.

Faculty Support & Training for Blackboard
Guide to Continuity of Teaching
- Use the Instructor Checklist: My Continuity Plan (PDF) to identify you plan, as well as training and assistance needs in advance.
Distance Learning Training Schedule for Rapid Deployment, Zoom, TechSmith Relay, VoiceThread and Collaborate.