Information Technology Services (ITS)

Recovering Deleted Files and Folders

WARNING: Please read this entire document before attempting any recovery of objects. An incorrect selection may restore too much data and cause even greater loss!

Step 1

From the Start Menu select My Computer to view a list of available drives. Find the drive for which you want to restore files such as that in Figure 1.

Figure 1

Figure 1

Step 2

Right-click on the drive and select Properties. A Previous Versions tab will be available on those drives that are capable of restoring files. This tab is shown in Figure 2.

Note: If you believe the drive in question should have this feature, please contact ITS at x7311. However, most network drives will have this feature enabled by default.

Figure 2

Figure 2

Step 3

Select the date for which you believe the file previously was available. At this point you should only select View.

Do not select Restore as this will restore the entire share to that previous date!

The Copy option allows you to restore the entire snapshot to another location which should rarely, if ever, be necessary.

Figure 3

Figure 3

After selecting View, a new window will open. Note that the window displays the date of the snapshot (above). You are now viewing files from a previous point in time. It is recommended that you copy what you need from this location to a safe place. Further, you should verify that the files selected are acceptable to replace whatever it is you lost or discovered was corrupted or damaged in some way. Only then should any files be put onto the current share to replace the lost or damaged files.

Since only you can determine that the original file was inaccurate, damaged or corrupted, it is also you who must to determine which version from the past is best suited to use moving forward.