Information Technology Services
 
 
 
 
 
 
Documentation

MyHudsonValley Portal FAQ


How do I access Hudson Valley Community College’s Web portal?

In order to access MyHudsonValley you must:

  • Be an employee or registered student of Hudson Valley Community College;
  • Have a personal computer/Mac/laptop system that meets the minimum requirements;
  • Have an Internet connection;
  • Know the URL of MyHudsonValley (http://my.hvcc.edu).

When is my account active?

  • Student accounts become active within 24 hours of payment of your tuition bill.
  • Employee accounts become active within 24 hours following completion of your Human Resources paperwork.

What should I do if I cannot login?

Click here for common reasons for not being able to login.

Can I login as a guest?

No, MyHudsonValley currently does not allow guest access.

When is MyHudsonValley available?

MyHudsonValley is continuously available with the exception of every morning from 3 – 4 a.m. for system backups.

Why is it important that I logout when I am finished?

It is very important that you logout when you are finished to prevent others from viewing your personal information. To logout, click the logout icon at the top of the page. We suggest that you also close your browser.


Common Log In Problems

Some common reasons for not being able to log in to MyHudsonValley are:

  • You are entering the wrong username or password. For example:
    • You are including the @hvcc.edu for your username instead of using the numbers.
    • The caps lock is turned on and incorrect case characters are being supplied.

    Please click here for information about your username and password.

  • You have scheduled your courses but have not yet paid your tuition bill.
  • You have JUST paid your bill. Your student account is not active immediately. Within 24 hours after the tuition bill is paid your accounts will become active.
  • You have a Pop-Up Blocker configured. Click here for steps that will assist you with connecting to Hudson Valley Community College’s online services successfully.
  • You have a Firewall configured. Click here for steps that will assist you with connecting to Hudson Valley Community College’s online services successfully.
  • You get a message that “JavaScript is not enabled.” Click here for steps that will assist you with connecting to Hudson Valley Community College’s online services successfully.
  • You get a message that “Cookies are not enabled.” Click here for steps that will assist you with connecting to Hudson Valley Community College’s online services successfully.
  • The system is temporarily unavailable due to periodic maintenance. MyHudsonValley is continuously available with the exception of every morning from 3 – 4 a.m. for system backups. Announcements regarding system downtimes are posted at http://my.hvcc.edu.

If you are still having trouble logging in, you should contact the Computer Learning Center (CLC) at (518) 629-7891. Please check the CLC for office hours and locations.


Pop-Up Blockers

Some of the college’s Web services will launch a new Web browser for certain interactive tools or course content.

If a pop-up-blocker is configured it can prevent tools and/or content from being displayed properly. You may have to disable the pop-up-blocker temporarily while you are using Hudson Valley Community College’s Web services.


Firewalls

Personal firewalls such as those found within the Windows operating system could prevent content from displaying. If you are having trouble accessing content, you should check the personal firewall settings. Contact your firewall vendor for assistance with configuration.

Corporate firewalls such as those found at banks or government agencies could prevent content from displaying. If your company has a firewall preventing you from accessing content, you would need to contact the System Administrator of your workplace to see if granting access to this content is a possibility.


When I try to log in I get a message that JavaScript is not enabled. What should I do?

Javascript must be enabled in your browser for authentication to work properly. Enabling JavaScript requires you to adjust your browser’s settings as follows:

Enabling JavaScript for Internet Explorer

  1. From the Tools menu, or the Tools drop-down in the upper right, choose Internet Options.
  2. Click the Security tab.
  3. Click Custom Level.
  4. Scroll to the “Scripting” section of the list.
  5. Click Enable.
  6. Close and restart your browser.

Enabling JavaScript for Firefox

  1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options
  2. In the Options window, select the Content panel.
  3. Enable JavaScript: Select this option to permit JavaScripts to execute on your computer.
  4. Click OK to close the Options window .

When I try to log in I get a message that Cookies are not enabled. What should I do?

Enabling Cookies on your browser requires that you modify your browser’s settings. Enabling Cookies requires you to adjust your browser’s settings as follows:

Enabling Cookies for Internet Explorer 9.x

  1. Click to open Internet Explorer.
  2. Click the Tools button, and then click Internet Options.
  3. Click the Privacy tab, and then move the slider to a position between the top and bottom so you are not blocking or allowing all cookies.
  4. Click Sites.
  5. In the Address of website box, type a website address, and then click Block or Allow.
  6. As you type, a list of webpages that you have already visited will be displayed. You can click an item in the list and it will be displayed in the Address of website box.
  7. Repeat step 5 for each website you want to block or allow. When you are finished, click OK.
  8. Move the slider back to the position it was originally in, and then click OK.

Enabling Cookies for Firefox

Note: Cookies are enabled by default in Firefox.

To check or change your settings:

  1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options. Select the Privacy panel.
  2. Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them. If you are troubleshooting problems with cookies, make sure Accept third party cookies is also check marked.
  3. Choose how long cookies are allowed to be stored:
    • Keep until: they expire: Each cookie will be removed when it reaches its expiration date, which is set by the site that sent the cookie.
    • Keep until: I close Firefox: The cookies that are stored on your computer will be removed when Firefox is closed.
    • Keep until: ask me every time: Displays an alert every time a website tries to send a cookie, and asks you whether or not you want to store it.
  4. Click OK to close the Options window