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Information Technology Services

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Service Level Agreements

These service level agreements (SLA) define how service is provided by ITS to our community of faculty, staff and students.

ITS Campus SLA
ITS Change Management
ITS Notebook/Laptop Issuance, Return and Repair SLA
ITS Service Catalog
ITS Unplanned Outage and Incident Reporting
ITS Wired Network SLA
ITS Wireless Network SLA
ITS and Distance Learning Blackboard LMS SLA

Hudson Valley Community College

80 Vandenburgh Ave
Troy, NY 12180

Contact Us

(518) 629-4822
1-877-325-4822 - toll free TDD/TTY

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© 2019 Hudson Valley Community College. All Rights Reserved.

A State University of New York College
Sponsored by Rensselaer County