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Instructional and Information Technology

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Instructional and Information Technology
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Service Level Agreements

These service level agreements (SLA) define how service is provided by IIT to our community of faculty, staff and students.

IIT Campus SLA
IIT Change Management
IIT Notebook/Laptop Issuance, Return and Repair SLA
IIT Service Catalog
IIT Unplanned Outage and Incident Reporting
IIT Wired Network SLA
IIT Wireless Network SLA
IIT and Distance Learning Blackboard LMS SLA

Hudson Valley Community College

80 Vandenburgh Ave
Troy, NY 12180

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(518) 629-4822
1-877-325-4822 - toll free TDD/TTY

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A State University of New York College
Sponsored by Rensselaer County