Communicating and Collaborating

  • + Discussion Board
    • + Email
      • + Messages
        • + Groups
          • + Blogs
            • + Journals
              • + Wikis
                • + Blackboard Collaborate - Voice Tools
                  • + Blackboard Collaborate - Web Conferencing

                    Blackboard Organizations

                    Assignments and Tests

                    • + Assignments
                      • + Tests
                        • + Turnitin Assignments
                          • + Surveys


                            Distance and Online Learning Help Desk

                            Provides support for Distance and Online Learning courses and the Blackboard/Portal system. We strive to respond immediately during business hours and within twenty-four hours for after hour requests. Please note: the Distance and Online Learning Help Desk is closed when the college is closed.

                            • Request Help: The best way for both students and faculty to get their problems logged and known by the Distance and Online Learning Help Desk.
                            • E-mail:
                            • Telephone: 518-629-7070
                            • In-person: stop by the office during office hours, we are located in Bulmer Telecommunications Center (BTC) 1042
                              • Regular Hours: Monday-Friday, 8:00 am to 5:00 pm
                              • Summer Hours: Monday-Friday,  8:00 am to 4:00 pm
                              • Weekend Hours: Weekend support is available by phone and email, you should receive a response within 24 hours
                            • By Appointment for Faculty: online course development, reformatting course materials, learning new functions in Blackboard, developing multimedia, Web 2.0 technologies, and more. We can give you undivided attention if you make an appointment for a specific time. We also offer various workshops throughout each semester.