The Word Processing
Center at Hudson Valley Community College is open from Monday through Friday
from 8 a.m. until 4:30 p.m.
Office: (518) 629-7278
Frequently Asked Questions
Who can have work prepared at Word Processing?
A. Any professional work related material may be submitted by college staff and/or
faculty to the Word Processing Center for completion.
Is there a charge for your services?
A. In some instances, there will be a chargeback
to your department. If your department is a chargeback department, ex:
FSA, or if we process any manuals or materials that are to be sold to the students,
you will be charged back. We use a special chargeback work request form
for this. When your work is finished, you will receive a copy of this
form showing the amount of the chargeback total. Our finance office determines
our rate per hour.
What type of work is done in Word Processing?
A. We do many varieties of work ranging
from manuals, forms, course outlines, labs, tests and final exams, handbooks,
brochures, etc. We process final examinations for the faculty and provide security
for processed and printed examinations until they are picked up. We do repetitive
letters for mass mailings for many departments.
How will I know that my work is completed?
A. If you would like to have your work
completed by a specific date, and we advise you that we will have your work
ready by then, you may pick up your work in our office on that date. If not,
we try to get in touch with you by telephone but if that is not possible, you
may check with us periodically to determine the status of your work.
Can I have my completed work delivered to me?
A. YES. If you wish, we will mail your
completed document via inter-office mail. For security reasons, however, we
do not mail tests or final exams.
Is there another way for me to receive a copy of my document?
A. YES. We can e-mail your document
to you as an attachment.
How do I get my work done?
A. Bring the document to the Word Processing
Center. We will review the document with you to make sure we understand exactly
how you want the completed document to look. We will then have you fill out
a form asking for specific information such as when you need the completed document,
your department code, your name, and extension where you may be reached, and
any special instructions you may have for the completion of the document. You
will be given a yellow copy of the form when your work is completed. Please
file this copy with your work, it will be needed when you resubmit the document
What do I do if I want to change something or if there is a mistake on completed
A. Please let us know. If we have made
an error we would like to correct it for you as soon as possible. We proofread
all of your work but sometimes we do make "misteaks." If you wish
to have any changes made to work we have done for you, we will be glad to make
these revisions as quickly as possible. It is very important to bring in
the yellow copy of the work order given to you upon completion of your work.
We can then easily locate your document, i.e. operator, disk number, date it
was processed, etc.
How are final exams handled?
A. Toward the end of each semester, a
memo is sent out to all faculty giving them a deadline in which final exams
are to be handed in to the Word Processing Center. Each final received is given
a number and placed in our logbook. The final exams are done in numerical order.
Of course, all final exams are done on time, but if you bring them in early
you will get yours ahead of time. When final exams are completed, they are locked
up. Word Processing Center is also a secured office (if someone enters the
locked office without notifying Security, an alarm goes off).
What if I want my work to go directly to the print shop?
A. We prefer that you proofread your
document before it is forwarded to the print shop. If, however, you wish to
have your work sent directly to the print shop, you may fill out the print form
when you bring your work into word processing and we will forward it to the
print shop upon completion. We will make a copy for your records at that time.
How do I pick up my completed work?
A. You may pick up completed documents
in the word processing office between the hours of 8 a.m. and 4:30 p.m. Monday
How do I know that my work will not be put aside for other work coming in?
A. We know how important each document
is to the author, and we make every effort not to put aside anyone's work to
complete someone else's. There will be times, however, when rush jobs or final
examinations will take preference. In those few cases please bear with us and
we will complete your work as quickly as possible.
How much time do you need to complete a document?
A. Our turn-around time is usually three
days. However, it depends upon the size of the document, whether or not we
are extremely busy, and how much time you have until you need the document.
We realize that there are emergency situations when a document must be completed
in a hurry, but we feel, under these conditions, we are not able to give your
documents the care and attention they deserve. The longer you can give us to
prepare a document for you the easier it is for us to schedule everyone's work.
So please, if at all possible, give us adequate time to properly prepare your
document for you.
Should I schedule my manuals as I do with the print shop?
A. YES. If we know that we will be preparing
a manual for you at a certain time, we will schedule operators to be ready to
work on that manual when it arrives at our office. This makes it easier to assure
you that your manual will be completed by the date you have advised the print
shop that they will receive the completed document. An e-mail reminder is sent
out at certain times during the year to remind faculty/staff to schedule manuals
ahead of time with both Word Processing and Print Shop.