Student Life and Student Services
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Viking's Cove Bookstore

Return Policy

GENERAL INFORMATION

  1. All returns and exchanges MUST BE ACCOMPANIED BY ORIGINAL SALES RECEIPT. No refunds or exchanges will be processed without receipt. NO EXCEPTIONS.
  2. Refunds will be issued in the same form as payment was made.
  3. All returns and exchanges must be brought to the Bookstore Customer Service desk.
  4. In addition to the above mentioned, for a refund to be issued, or an exchange made, the following conditions must be met.

TEXTBOOKS, REQUIRED

  1. Refunds will only be issued on books purchased within two weeks of the first class of the semester.
  2. Refunds can only be made up to two weeks after the first class of the semester (one week for Summer and Winter sessions). Note: For students with an official withdrawal form, change of schedule, or course cancellation notice, refunds will be issued until four weeks after the first class of the semester. No refunds will be issued after that date.
  3. Books purchased in new condition must not be written in, marked, or damaged in any way. Damaged books may be denied refunds, or will be refunded at 25% off of original value.
  4. Books sold in shrink-wrap must be returned in original shrink-wrap.
  5. New condition books with cassettes, web access cards, or CD's included, must remain sealed. Books with open seal on disk, web access card, or CD's may be denied refunds or will be refunded at 25% off of original value.
  6. Defective texts (missing pages, pages out of order, etc.) are exchangeable for exact replacement only.
  7. Loose-leaf version textbooks are not returnable if opened.

TEXTBOOKS, OPTIONAL

  1. Must be returned within two (2) days of original purchase.
  2. Conditions B, C, D, and E listed above under required texts also apply.

REFERENCES (test review, etc.)

Not returnable unless defective. Defective items may be returned for replacement within two (2) days of original purchase.

TRADEBOOKS (novels)

Returnable within five (5) days of purchase with receipt, providing item is not damaged or marked in any way.

BOOKBAGS AND CLOTHING

Returnable within ten (10) days of purchase with receipt, providing all tags and labels are still attached.

SOFTWARE

Returnable within two (2) days of original purchase, with receipt, if unopened.

GENERAL MERCHANDISE, AND SUPPLIES

Returnable within ten (10) days of original purchase, with receipt, if unopened.

CALCULATORS

Returnable within ten (10) days of original purchase, if unopened.

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Questions? Comments? E-mail us at vikingscove@hvcc.edu