Information Technology Services (ITS)

Service Level Agreements (SLA)

These service level agreements define how service is provided by ITS to our community of faculty, staff and students.

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ITS Service Catalog

ITS provides a vast number of services to the Campus. These are listed below:

  • Account Management
  • IT Security
  • IT Policies
  • Assistance with trouble shooting Bring Your Own Device (BYOD)
  • Software Ordering and Licensing
  • Software Installation, Repair and Upgrading
  • Hardware Ordering
  • Hardware Installation, Repair and Upgrading
  • Campus Directory
  • Campus Networked Printing
  • Web Design and Development
  • Blackboard
  • Banner/WIReD
  • Identity Management/CAS
  • Classroom Support
  • Computer Labs
  • Email List Management
  • Storage Management
  • Intranet Services
  • Live Chat Services
  • Remote Support Services
  • Staff Email
  • Student Email
  • Google Apps
  • Streaming Media
  • Network Services
  • Emergency Telephones
  • Telephone Services
  • Voicemail
  • Two-way Radio System

The above services are covered by the appropriate Service Level Agreements (SLAs) as set forth by ITS.

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